Contact information

Last updated: August 26, 2026

Contact Inspecial

If you need help with an order, product, delivery, return, refund, payment, account, or another matter, contact Inspecial using the form on this page or the details below.

To help us identify and resolve your request, please provide accurate information and include your order number where applicable.

Customer Support

Email: support@in-special.com
Telephone: +86 130 5227 0110
Website: https://in-special.com

Support requests may be submitted at any time. Response times may vary depending on inquiry volume, public holidays, the nature of the request, and whether information from a carrier, payment provider, or fulfillment partner is required.

Please do not send passwords, verification codes, complete payment-card information, or other unnecessary sensitive information by email or through the contact form.

Order Support

For questions about an existing order, include the order number and the email address used to place the order.

Order-related inquiries may include:

Order status
Payment confirmation
Shipping or tracking
Missing, delayed, or split shipments
Damaged, defective, or incorrect items
Product information
Returns and refunds

Order and tracking information may also be available in the Orders section of your Inspecial customer account.

Returns and Refunds

Return requests must be submitted through your Inspecial account:

Sign in using the email address associated with the order.
Open Orders.
Select the relevant delivered order.
Choose Request return or Return items.
Select the item and reason, then submit the request.

Do not send products to the registered company address or any other address before the return request has been reviewed and approved.

If the return is approved, the applicable return instructions and return destination will be provided separately.

The registered address listed below is for corporate and legal correspondence. It is not a return warehouse or general product-return address.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incomplete, or different from what was ordered, contact Inspecial promptly.

Please include:

The order number
A description of the issue
A photograph of the shipping label
Photographs of the external packaging
Clear photographs or videos showing the item and the issue
A photograph showing all items received, where relevant

Keep the original product and packaging until the review has been completed.

Shipping and Tracking Support

Tracking information may take several business days to update after a shipment has been handed over to the carrier.

If tracking shows that a package has been delivered but it cannot be located, first check:

The delivery address
Household members
Neighbors
Building reception or mailroom
Safe delivery locations
The local carrier

If the package is still missing, contact support and include the order number and tracking number.

Product Questions

For questions before purchasing, include the product name or product-page link and clearly describe the information required.

Product inquiries may cover:

Size or dimensions
Materials
Compatibility
Included accessories
Product features
Product use
Inventory availability

The information displayed on the product page should be reviewed before placing an order.

Payment Questions

Do not send complete payment-card details by email or through the contact form.

For payment inquiries, provide only:

The order number
The payment method used
The transaction date
The amount
The last four digits of the payment card, only if reasonably necessary

Inspecial may request additional non-sensitive information to locate the transaction. Payment processing times may also depend on the relevant bank, card issuer, or payment provider.

Privacy and Data Requests

For questions or requests concerning personal information, email support@in-special.com with the subject line:

Privacy Request

Include sufficient information to identify the relevant account or order and clearly state the nature of the request.

For security reasons, Inspecial may need to verify your identity before processing a request to access, correct, delete, restrict, or otherwise manage personal information.

Do not provide more personal information than is reasonably necessary.

Intellectual Property Notices

To report suspected copyright, trademark, design, or other intellectual-property infringement, email support@in-special.com with the subject line:

Intellectual Property Notice

The notice should include:

The claimant’s name and contact details
Identification of the relevant protected work or right
The URL of the allegedly infringing content
A clear explanation of the claimed infringement
Evidence of ownership or authorization
A good-faith statement that the information provided is accurate

Inspecial may request additional information before reviewing or acting on a notice.

Business and Supplier Inquiries

Business, collaboration, supplier, and product-supply inquiries should be submitted through the relevant form on the Inspecial website.

Please include:

Your name
Company name
Business email address
Country or region
Website or business profile
Product category or collaboration type
A concise description of the proposal

Submitting an inquiry does not create a partnership, agency, supplier relationship, or other binding commercial arrangement.

Legal Notices

Formal legal correspondence may be sent to:

Hangzhou Shijie Technology Co., Ltd.
Room N394, Building A11
No. 6 Wanhe Road, Cangqian Street
Yuhang District, Hangzhou City
Zhejiang Province
People’s Republic of China

Email: support@in-special.com
Telephone: +86 130 5227 0110
Unified Social Credit Code: 91330108MA27W9H638

Sending correspondence does not by itself establish that formal legal service has been completed. Any legally required service must comply with applicable procedural law.