Refund policy
30-Day Return Policy
This Return Policy applies to eligible orders delivered in Australia, Canada, New Zealand, and the United States.
You have 30 days after receiving your order to request a return. Returns are accepted for eligible defective and non-defective products.
Return Eligibility
To be eligible for a return, the product must be in new condition and remain unworn, unused, and unaltered, with its original tags, accessories, manuals, components, and packaging.
Proof of purchase may be required. Products showing signs of use, damage caused after delivery, missing components, or incomplete packaging may not be accepted.
How to Request a Return
Return requests must be submitted through your Inspecial account:
- Sign in using the email address associated with your order.
- Open Orders and select the delivered order containing the product you want to return.
- Click Request return or Return items.
- Select the applicable product, choose a return reason, and submit the request.
- Where requested, upload clear photographs or other supporting information.
After the request has been reviewed, return instructions will be provided through your account or by email.
Approved returns may be sent by mail or delivered to an authorized drop-off location, depending on the instructions provided for the order.
Do not return a product before receiving approval. Products returned without prior authorization may not be accepted.
For questions about an existing request, contact support@in-special.com and include the relevant order number.
Damaged, Defective, Incomplete, or Incorrect Products
Please inspect your order promptly after delivery.
If a product is damaged, defective, incomplete, or different from what you ordered, submit a return request through your account as soon as possible. Include a clear description and photographs showing the product, packaging, shipping label, and issue.
Once the issue has been reviewed and confirmed, an appropriate return, exchange, replacement, or refund resolution will be provided according to the circumstances and applicable law.
Non-Defective Returns
Eligible non-defective products may be returned within the 30-day return period if they remain in new, unused, and resalable condition.
The customer is responsible for obtaining and paying for the return shipping label unless otherwise stated in the approved return instructions.
A restocking fee equal to 20% of the product price will be deducted from the refund for eligible non-defective returns.
The restocking fee will not be applied where prohibited by law or where Inspecial confirms that the product was damaged, defective, incomplete, or incorrectly supplied.
Original shipping charges and optional delivery fees are non-refundable unless required by applicable law.
Exchanges
Exchanges are accepted for eligible products during the 30-day return period.
To request an exchange, submit a return request through your Inspecial account and select the appropriate exchange reason or option. The original product must satisfy the return eligibility requirements.
Exchanges are subject to product, size, color, and variant availability. If the requested replacement is unavailable, a refund or alternative resolution may be offered.
Any price difference, applicable shipping cost, or restocking fee will be communicated before the exchange is processed.
Return Methods and Shipping Labels
Approved returns may be completed:
- By mail
- At an authorized drop-off location identified in the return instructions
Return shipping labels and associated costs are normally the customer’s responsibility. Do not send a return to an address that has not been provided through the approved return process.
Inspecial may provide different instructions for verified damaged, defective, incomplete, or incorrect products.
Customers should retain the return receipt and tracking information until the return and refund have been completed. Inspecial is not responsible for returns sent without authorization or without trackable delivery evidence.
Non-Returnable Products
The following products cannot normally be returned:
- Perishable goods, including food, flowers, and plants
- Custom-made, personalized, or special-order products
- Opened or used personal-care, beauty, hygiene, or intimate products
- Hazardous materials, flammable liquids, and gases
- Gift cards
- Products clearly identified as final sale before purchase
Additional restrictions may apply for health, hygiene, safety, or legal reasons. This section does not limit any mandatory rights available under applicable consumer-protection laws.
Refunds
After the returned product has been received and inspected, you will be notified whether the refund has been approved.
Approved refunds will be processed to the original payment method within 5 days. Your bank, card issuer, or payment provider may require additional time to display the funds in your account.
Where applicable, return shipping costs, the 20% restocking fee, and other disclosed non-refundable charges may be deducted from the refund to the extent permitted by law.
If the refund has not appeared after the processing period and any additional time required by your payment provider, contact support@in-special.com with your order number.
Return Request Decisions
Submitting a return or exchange request does not automatically guarantee approval.
Each request is reviewed against this policy, the product condition, supporting evidence, order records, and applicable consumer-protection laws.
Inspecial reserves the right to reject a return or exchange that:
- Is submitted outside the applicable return period
- Does not meet the new-condition requirement
- Shows signs of use, alteration, or damage occurring after delivery
- Is missing original components, accessories, tags, or packaging
- Is returned without prior approval
- Falls within a non-returnable product category
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection laws.