Shipping policy

Order Processing

Most orders are processed and prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Orders are processed and fulfilled from Monday through Friday, excluding public holidays.

The daily order cut-off time is 4:00 PM Pacific Time (Los Angeles). Orders placed after the cut-off time, on weekends, or on public holidays will normally begin processing on the next business day.

Processing time may vary depending on:

  • Product availability
  • Inventory status
  • Order volume
  • Fulfillment location
  • Delivery destination
  • Additional payment or order verification requirements

The processing estimate displayed on the product page, at checkout, in the order confirmation, or on the order status page is the estimate that applies to the relevant order. If a product displays a different processing period, the product-specific information takes priority over the general estimate in this policy.

Business days do not include Saturdays, Sundays, or public holidays.

Delivery Time

After an order has been shipped, delivery generally takes 3–15 business days.

Orders are normally dispatched to carriers from Monday through Friday. Carrier operations and final delivery schedules may vary by destination.

Actual transit time may be affected by:

  • Delivery destination
  • Product and fulfillment location
  • Carrier availability and performance
  • Customs clearance
  • Local delivery conditions
  • Remote-area delivery requirements
  • Weather or public holidays
  • Events outside the reasonable control of Inspecial or the carrier

The estimated delivery time displayed on the product page, at checkout, in the order confirmation, on the order status page, or in the latest tracking information should be treated as the most relevant estimate for that order.

Processing and delivery estimates are provided for reference and are not guaranteed arrival dates.

Total Estimated Delivery Time

Under normal circumstances, the combined processing and delivery period is approximately 4–20 business days:

  • Order processing: approximately 1–5 business days
  • Delivery after shipment: approximately 3–15 business days

Some orders may arrive earlier or later depending on the product, fulfillment location, destination, carrier, customs processing, and local delivery conditions.

Shipping Destinations

Shipping availability is determined by the delivery address entered at checkout.

If an address is outside the currently supported delivery area, an available shipping method may not appear during checkout. Available destinations, shipping services, and delivery estimates may change according to current logistics capabilities.

The availability displayed at checkout is the final confirmation of whether an order can be delivered to a particular address.

Shipping Rates

Inspecial currently offers Standard Shipping and Express Shipping where available.

Standard Shipping

  • Orders with a qualifying value of US$99 or more: Free
  • Orders with a qualifying value below US$99: US$8
  • Estimated total delivery time: 4–20 business days

Express Shipping

  • Orders with a qualifying value of US$150 or more: Free
  • Orders with a qualifying value below US$150: US$15
  • Estimated delivery time: 3–8 business days

Express Shipping availability may depend on the product, fulfillment location, delivery address, and current carrier coverage. If Express Shipping is available for an order, it will appear as an option at checkout.

The applicable shipping method, charge, and estimated delivery time will be displayed at checkout before payment. Checkout information takes priority if an order-specific rate, promotion, currency conversion, or delivery estimate applies.

There is no general minimum order value required for shipping, provided that an eligible shipping service is available for the delivery address.

Order Tracking

When tracking information becomes available, it will be provided through:

  • The order status page
  • Your Inspecial account
  • The shipping confirmation email

To review an order:

  1. Sign in to your Inspecial account.
  2. Open Orders.
  3. Select the relevant order.
  4. Review the latest fulfillment and tracking information.

Tracking information may take several business days to update after a shipment has been handed over to the carrier. A temporary absence of tracking activity does not necessarily mean that the package has stopped moving.

The carrier’s latest tracking information should be treated as the most current delivery update after shipment.

Split Shipments

Products in the same order may be fulfilled from different locations or become ready at different times.

An order may therefore be divided into multiple shipments. Each shipment may have a separate tracking number and arrive on a different date.

You will not be charged additional shipping fees solely because Inspecial divides an order into multiple shipments, unless an additional charge was clearly disclosed before purchase.

Shipping Address Changes

Please review the delivery address carefully before completing an order.

If an address needs to be corrected, contact support@in-special.com as soon as possible and include the order number.

Address changes cannot be guaranteed after an order has entered processing or has been shipped. Inspecial is not responsible for delivery problems caused by incomplete, inaccurate, or outdated address information submitted with the order.

Additional carrier charges resulting from an incorrect or undeliverable address may be the customer’s responsibility where permitted by law.

Customs, Duties, and Taxes

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or region.

When these charges are collected at checkout, they will be displayed before payment. When they are not collected at checkout, the recipient may be required to pay them directly to the relevant authority or carrier before delivery.

Customs requirements, assessments, and processing times are determined by local authorities and are outside Inspecial’s control. Customs processing may extend the estimated delivery time.

Delayed Shipments

Delivery may be delayed by circumstances including:

  • Peak shopping periods
  • Public holidays
  • Severe weather
  • Customs inspections
  • Carrier disruptions
  • Remote delivery locations
  • Incomplete or incorrect address information
  • Events outside the reasonable control of Inspecial or the carrier

If tracking has not updated for an extended period or an order has not arrived after the estimated delivery window, contact support@in-special.com and include the order number and tracking number.

Damaged, Incorrect, or Incomplete Deliveries

If a package arrives damaged, contains an incorrect product, or appears to be missing products, keep the original packaging and take clear photographs of:

  • The external package
  • The shipping label
  • The damaged or incorrect product
  • All products received inside the package

Submit the issue through your Inspecial account or contact support@in-special.com promptly so it can be reviewed.

Packages Marked as Delivered

If tracking shows that an order has been delivered but it cannot be located, first check with:

  • Household members
  • Neighbors
  • The building reception or mailroom
  • The local carrier
  • Any safe delivery location around the property

If the package is still missing, contact support@in-special.com with the order number and tracking information.

Order-Specific Information

The product page, checkout page, order confirmation, order status page, and latest carrier tracking information take priority when they provide order-specific processing, shipping, or delivery estimates.